![]() A hold was placed on a check from Chas Schwab because of the amount of the check. I have several accounts with electronic deposits on most of them. I have been banking at this bank since it purchased Local Federal Savings and Loan. Now businesses - that's a whole different realm of this company and how you are treated! I will say this - at least they try but giving the front liners is something to think about because of what's written here - they can't help what they don't know. That's the genesis of why this bank fails on many levels as far as customers. It works! The bank churns and burns through a region's employment base regularly - that's when you see IBC Hiring Events going on - the banks have nobody left and nobody wants to work there because their careers are set up for failure from the start. It is generally the decision of a couple unqualified middle managers in a market who make those calls - and if you push it at IBC (be polite but let the teller know you insist on speaking with an Area Teller Supervisor at minimum) to get holds released when you deposit. Also, the policy of holds on deposits - absurd. ![]() SO, what happens is once you're great with all kinds of experience you are gone! THIS is why the customer service and everything else falls apart here - this is why you see a new person every time you go into a branch. NOBODY makes it in the same position past 2 years - it's set up like that to encourage your "progression into promotion in the bank", however, that is very lofty thinking unless you're really tight with someone who can save you. Every month the employee works there that goal increases - by the time they are at 12-24 months of employment (just about the time they are great doing their job) that goal has increased to impossible levels and that 2 year great employee is let go due to non performance issues - not hitting that high number of new accounts opened. An employee is on a program from day 1, is never allowed to have a day when they work - teller, customer care - whatever - that they do not somehow open at minimum 1 new account. Zero days, don't ever take NO for an answer - those are quotes from the training I attended. It happened many years back when IBC decided to employ a "sales bank philosophy" which basically made every person a customer comes into contact with a seller of new products and services. ![]() Overall, the whole machine at IBC Corporate - those establishing the rules for the front liners is seriously broken. I am a longtime former employee of the bank - and was hired in as a manager later rotating through a couple of other roles in the organization. ![]()
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